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You should expect a response within 1 business day.

how long does it take for a return request reply?

return & exchanges

how do i know if a product will fit me?

can someone help me choose an item?

can i try your items in person?

how do i take care of my jewelry?

do you offer warranty or repairs?

how to choose a setting

custom made sizing

bridal

materials

product

what are your available payment methods?

when will i be charged for my order?

can i use a promo code?

is payment secure on your site?

can i pay in my currency?

how do i pay using a gift card?

how can i purchase a gift card?

do gift cards expire?

why was i charged twice?

my promo code is not working

can i pay my order in installments?

payments

cancel my order

i didn't receive my order confirmation email

can i modify my order after it has been placed?

check my order status

my item is faulty

i received the wrong item

i'm missing an item from my order

i cannot pay for my order

orders

where is my order?

what are the shipping times for my order?

how much is shipping?

do you ship worldwide?

can i change my delivery address?

my package is missing

do i have to pay customs fee?

shipping & delivery

return & exchange policy

how do i make a return?

how can i exchange my order?

how long does the refund take?

how can i track my return?

how should i prepare my package for return?

can i return items of different orders in the same return?

where can i drop off my return?

how long does it take for a return request reply?Updated 2 years ago