my package is missingUpdated 2 years ago

Didn't receive your order even though the tracking link says it was delivered?

If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your package. We also recommend you check around your property as it is possible that the parcel was left there. FINALLY, reach out to your local courier to confirm the delivery status.

If you still cannot locate your package, please contact us as soon as possible. We might need to start an official investigation with the courier within a month from the delivery date. We appreciate your patience; it could take a few weeks to resolve fully.