all you need to know about our return and exchange policies!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original pac
To request a return, please go through your customer account. You will find the "Return Request" button in your order. You can always write to [email protected]. Make sure you are eligible for a return by reading our return policy.
We do not offer exchanges. The best choice would be to request a return and purchase the item you wish.
Once we receive your return, you’ll be refunded on your original payment method within five business days. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund. If more than 15 business day
You can check the status of your return by going to your account page. Inside your order, you will be able to see the status of your return.
To ensure we can process your return, please make sure your item is returned in unworn condition. Every order should be shipped back in its original packaging.
We can accommodate a single return if you need to return items from different orders. Please contact us at [email protected].
You should expect a response within 1 business day.
Depending on which carrier was assigned for return, you should be able to find your closets location. Make sure only to include items processed for return. To check the tracking on your return, visit our article "how can I track my return?"