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<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to cancel your order, please submit a request as soon as possible through our chat, or you can also write to <a href="mailto:hi@itsnineotwo.com">hi@itsnineotwo.com</a>.&#xA0; We cannot cancel orders once they have already been shipped out; in that case, a return should be created.

If you need to cancel your order, please submit a request as soon as possible through our chat, or you can also write to hi@itsnineotwo.com. We cannot cancel orders once they have already been shipped out; in that case, a return should be created.

cancel my order

orders

how do i know if a product will fit me?

can someone help me choose an item?

can i try your items in person?

how do i take care of my jewelry?

do you offer warranty or repairs?

how to choose a setting

custom made sizing

bridal

materials

product

what are your available payment methods?

when will i be charged for my order?

can i use a promo code?

is payment secure on your site?

can i pay in my currency?

how do i pay using a gift card?

how can i purchase a gift card?

do gift cards expire?

why was i charged twice?

my promo code is not working

can i pay my order in installments?

payments

i didn't receive my order confirmation email

can i modify my order after it has been placed?

check my order status

my item is faulty

i received the wrong item

i'm missing an item from my order

i cannot pay for my order

where is my order?

what are the shipping times for my order?

how much is shipping?

do you ship worldwide?

can i change my delivery address?

my package is missing

do i have to pay customs fee?

shipping & delivery

return & exchange policy

how do i make a return?

how can i exchange my order?

how long does the refund take?

how can i track my return?

how should i prepare my package for return?

can i return items of different orders in the same return?

how long does it take for a return request reply?

where can i drop off my return?

return & exchanges

cancel my orderUpdated 2 years ago