all order-related questions answered
If you need to cancel your order, please submit a request as soon as possible through our chat, or you can also write to [email protected]. We cannot cancel orders once they have already been shipped out; in that case, a return should be created.
Thank you for being a valued customer of nineotwo. We want this shopping experience to be a pleasant and smooth experience for you.If you provided a valid email address during the checkout process you will receive a confirmation email including your
Everybody makes mistakes; we get it. Please note that we cannot always guarantee a successful cancellation or change in your order. If you chose the wrong item, please contact us as soon as possible via chat or email at [email protected], and we wil
Checking the status of an order is very simple:
Our priority is to provide a smooth experience. We are sorry to hear you received a faulty item. Please contact us through our chat or write to [email protected]. This is what must be provided:. Once we receive all this information, we will evaluate
We are very sorry we slipped! If you received an incorrect item, please contact us through our chat or write to [email protected]. If, for any reason, we are unable to exchange the correct item, we will start a return and issue a return label. We ca
We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. We work daily to improve our processes and guarantee complete customer satisfaction. In line with our sustainable business model,
We are sorry you could not complete your purchase, and we are here to support you as best we can!. Still, have issues?. Please take a screenshot or record a short video and contact us via chat or email [email protected], with as many details as you