orders

all order-related questions answered

cancel my order

If you need to cancel your order, please submit a request as soon as possible through our chat, or you can also write to [email protected]. We cannot cancel orders once they have already been shipped out; in that case, a return should be created.

i didn't receive my order confirmation email

Thank you for being a valued customer of nineotwo. We want this shopping experience to be a pleasant and smooth experience for you.If you provided a valid email address during the checkout process you will receive a confirmation email including your

can i modify my order after it has been placed?

Everybody makes mistakes; we get it. Please note that we cannot always guarantee a successful cancellation or change in your order. If you chose the wrong item, please contact us as soon as possible via chat or email at [email protected], and we wil

check my order status

Checking the status of an order is very simple:

my item is faulty

Our priority is to provide a smooth experience. We are sorry to hear you received a faulty item. Please contact us through our chat or write to [email protected]. This is what must be provided:. Once we receive all this information, we will evaluate

i received the wrong item

We are very sorry we slipped! If you received an incorrect item, please contact us through our chat or write to [email protected]. If, for any reason, we are unable to exchange the correct item, we will start a return and issue a return label. We ca

i'm missing an item from my order

We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. We work daily to improve our processes and guarantee complete customer satisfaction. In line with our sustainable business model,

i cannot pay for my order

We are sorry you could not complete your purchase, and we are here to support you as best we can!. Still, have issues?. Please take a screenshot or record a short video and contact us via chat or email [email protected], with as many details as you