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<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Checking the status of an order is very simple:</span></p><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">You can enter your account at itsnineotwo<a href="https://johannwolff.com/" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">.com</a>, see all your orders,&#xA0;and review their status.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Go through your order confirmation email and click &quot;View my order.&quot;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Go through your shipping confirmation email and click &quot;Track my order.&quot;</li></ul>

Checking the status of an order is very simple:

check my order status

orders

how do i know if a product will fit me?

can someone help me choose an item?

can i try your items in person?

how do i take care of my jewelry?

do you offer warranty or repairs?

how to choose a setting

custom made sizing

bridal

materials

product

what are your available payment methods?

when will i be charged for my order?

can i use a promo code?

is payment secure on your site?

can i pay in my currency?

how do i pay using a gift card?

how can i purchase a gift card?

do gift cards expire?

why was i charged twice?

my promo code is not working

can i pay my order in installments?

payments

cancel my order

i didn't receive my order confirmation email

can i modify my order after it has been placed?

my item is faulty

i received the wrong item

i'm missing an item from my order

i cannot pay for my order

where is my order?

what are the shipping times for my order?

how much is shipping?

do you ship worldwide?

can i change my delivery address?

my package is missing

do i have to pay customs fee?

shipping & delivery

return & exchange policy

how do i make a return?

how can i exchange my order?

how long does the refund take?

how can i track my return?

how should i prepare my package for return?

can i return items of different orders in the same return?

how long does it take for a return request reply?

where can i drop off my return?

return & exchanges

check my order statusUpdated 2 years ago