all you need to know on shipping and delivery stuff
After placing your order, you will receive an order confirmation email with the estimated shipping date. Once your order ships, you will receive a shipping confirmation email with your tracking information. You can also track your order through your
We use UPS Ground shipping for domestic orders, and estimated times are 3-4 business days. For international orders, we use DHL Express shipping; estimated times are 3-6 business days. If you have a preorder or custom order, please keep in mind that
We offer free worldwide shipping. Returns are free within the United States. International buyers are responsible for return shipping fees, we will make our best efforts to minimize costs.
nineotwo ships worldwide from Miami, Florida. If we cannot ship to your country, we will contact you to find a solution before canceling your order.
Everybody makes mistakes; we get it. If you gave the wrong delivery address, contact us as soon as possible via chat or email at [email protected], and we will try to modify your delivery address before your order ships out.If the order has not been
Didn't receive your order even though the tracking link says it was delivered?. If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your packag
We cover free VAT and duties on all international orders. Please be aware there may be some exceptions. If we cannot cover duties to your country, we will contact you to find a solution.